Application
These Standard Terms and Conditions apply to verbal or written agreements and become effective upon the Company's acceptance of a booking through the Company's Transporters system. The Hirer remains solely accountable for the passengers' conduct and any additional costs arising due to the Customer's actions.Pricing and Quotations
Prices remain valid for 7 days from issuance, subject to vehicle availability and possible changes due to external factors. Price changes could result from currency fluctuations, fuel surcharges, taxes, and relevant cost increases. Quotation adjustments may occur for changes in vehicle size, kilometers, hours, or other factors.Payment
Full payment is due 7 days before the booking, unless otherwise agreed upon in writing. The Company reserves the right to collect outstanding payments from the original credit/debit card. Credit/debit card payments may incur processing fees, unless otherwise agreed.Invoices
Invoices are issued in line with agreed credit arrangements or account facilities. Queries regarding invoices must be made in writing within 7 days from the invoice date.Booking Confirmations and Amendments
Customers are responsible for reviewing the Booking Confirmation for accuracy and reporting discrepancies to the Company promptly. Amendments to bookings are subject to written confirmation and must be acknowledged by the Company.Customer Service
The Company maintains a customer service program to address service issues and enhance procedures. Complaints must be submitted in writing within 30 days of travel. Remedies or compensation offered are at the Company's discretion.Additional Charges and Surcharges
The hire price typically excludes tickets, admission charges, tolls, parking, etc. Additional charges may apply for overtime, route changes, and accommodations for drivers.Vehicle Photographs
Vehicle photographs provided are illustrative guides and might not precisely match the actual vehicle supplied.Luggage and Passenger Numbers
Luggage and passenger specifications provided at booking must be accurate. Exceeding specified baggage limits may lead to additional charges or rejected items.Cancellation
Cancellations must be in writing. Cancellation terms are non-refundable under any circumstances.Cancellation by the Company
The Company aims to provide replacements in case of unavailability. If alternatives are not possible, the Company may refund payments and cancel the booking.Purpose of Journey
Specific events (sporting, festivals, demonstrations) must be notified during booking. Failure to do so might result in booking termination.Force Majeure
Neither party is liable for delays or defaults due to circumstances beyond their control.Use of the Vehicle
The vehicle's use, route, and timing are at the Company's or Driver's discretion. The Company reserves the right to revise pricing for additional hours or kilometers.Breakdown or Delay
The Company is not liable for delays, breakdowns, or unforeseen delays. It is advisable to consider travel insurance for crucial journeys.Driver's Hours
Hirers are responsible for ensuring Driver's Hours compliance. Delays might incur additional costs.Property & Baggage
Passengers are responsible for their property. Valuables should not be left in the vehicle. Property found after hire will be held for 30 days.Passenger Conduct
Proper behavior is required during the journey. Disruptive behavior may result in ejection from the vehicle.Alcohol, Tobacco or Drug Consumption
No alcohol or glass products are allowed on the vehicle. Non-compliance with smoking, drinking, or drug rules may lead to ejection from the vehicle.Limitation of Liability
Liability limitations apply to direct loss or damage. Liability for death, injury, and certain circumstances are not limited.Animals
Assistance dogs are permitted. Other animals require written permission. Animals must be properly restrained.Enforceability
Illegal, invalid, or unenforceable provisions will be deleted, but remaining terms will be valid.Governing Law
These Terms and Conditions are subject to the laws of Brunei Darussalam. The parties agree to the jurisdiction of Brunei Darussalam courts.